CONTENT: Introduction 1. Ethics and Human Interface Ethics: Essence, Determinants and Consequence; Why Ethics?; How are Ethical Frameworks Built?; Ethics and Morality; Ethics as a Guide to Life: The End Goal; Free Will and Determinism; Character in Ethics; The Historical Evolution of Ethics; Religion and Morality 2. Dimensions of Ethics Normative Ethics; Meta-Ethics; Applied Ethics; Evolutionary Ethics; Lying and Ethics 3. Ethics in Private and Public Relationships What, Why, How; Types of Conduct; Evolution and Emergence of Morality; Public and Private Relationships; Legal Intervention in the Realm of the Private 4. Human Values What are Values?; Hierarchy and Classification of Values; Value Theory of Milton Rokeach (1918–88); Value Theory of Clare W. Graves (1914–86); Choosing Personal Core Values; Role of Family in Inculcating Values; Role of Society in Inculcating Values; Role of Educational Institutions in Inculcating Values 5. Lessons from the Lives and Teachings of Great Leaders, Reformers and Administrators Mahatma Gandhi; Sardar Vallabhbhai Patel; Jawaharlal Nehru; Dr Bhimrao Ambedkar; Napoleon Bonaparte; Abraham Lincoln; Swami Vivekananda; Raja Rammohan Roy; Nelson Mandela; Martin Luther King Jr; George Washington; Deendayal Upadhyaya; Rammanohar Lohiya; Swami Dayananda Saraswati; Tulsidas; Kabir; Guru Nanak; Guru Ravidas; Sri Ramakrishna Paramhans; Sri Narayan Guru; Maulana Abul Kalam Azad; Rabindranath Tagore; Mother Teresa; A. P. J. Abdul Kalam 6. Attitude What is Attitude?; Components of Attitude: The Tripartite ABC Model; Implicit and Explicit Attitudes; Measuring Attitude; Behaviour, Intention, Beliefs and Goals; Functions of Attitude; Attitude and Behaviour; Attitude Formation and Attitude Change; Factors Controlling Attitude Change; Methods of Attitude Change; Goals and Attitude Change; Moral, Political and Bureaucratic Attitudes; Persuasion as a Model of Belief Correction for Attitude Change 7. Aptitude Introduction; Aptitude for the Civil Services; Intelligence; Role of Personality in Learning; Aptitude versus Attitude 8. Emotional Intelligence Introduction; Why is Emotional Intelligence Important?; Classifying Emotional Intelligence; How to Achieve Emotional Intelligence; Working with Emotional Intelligence; Models of Emotional Intelligence 9. Foundational Values for Civil Servants Introduction; Integrity; Objectivity; Impartiality and Non-Partisanship; Empathy; Dedication to Public Service; Tolerance; Compassion towards Weaker Sections; Courage of Conviction; Perseverance 10. Contributions of Moral Philosophers and Thinkers from India and the World Indian Philosophers; Ethics in Religion; Western Philosophers; Chinese Philosophers; Social Contract Theory; Contemporary Critique of Social Contract Theory 11. Ethics in Public Administration Status and Problem; The Politics-Administration Dichotomy; The Principles of Administration; Public Administration as Political Science; Public Administration as an Independent Discipline; Ethical Concerns in Government; Low Road Approach; High Road Approach; Public Service Ethos; Ethical Minimum and Ethical Maximum; Ethical Dilemma in Government; Ethical Dilemma in Private Institutions 12. Source of Ethical Guidance Laws, Rules and Regulations as Sources of Ethical Guidance; Conscience as the Source of Ethical Guidance 13. Accountability Accountability and Ethical Governance; Types of Accountability; Accountability and New Public Management 14. Strengthening of Ethical and Moral Values in Governance Introduction; Ethics Training for Public Servants; Steps taken by India in Ethics Training 15. Ethical Dilemma Introduction; Trolley Problem; How to Handle Ethical Dilemma 16. Ethics in International Relations Introduction; Ethical Theories of International Relations; Different Ideologies of International Relations; Ethics of International Funding 17. Corporate Governance Introduction; Ethics of Corporate Governance; Corporate Governance in India; Corporate Social Responsibility 18. Public Service Introduction; Meaning of ‘Public’ in Public Service; Public Interest; Conflict of Interest; Public Service Values 19. Probity in Governance Philosophical Basis of Governance; Good Governance; Key Challenges in Governance; Social Capital: A Shared Destiny; Philosophical Basis of Probity; Code of Ethics and Code of Conduct; Citizen’s Charter; Utilisation of Public Funds; Probity in Governance and Challenges of Corruption; Measures for Curbing Corruption and Ensuring Probity in Governance; Fourth Report of the Second Administrative Reforms Commission: Ethics in Governance; Causes of Corruption; Ethical Framework; Recommendations Related to Ethical Framework for Ministers; Ethical Framework for Legislatures; Code of Ethics for Civil Servants; Ethical Framework for the Judiciary; Legal Framework for Fighting Corruption; Protecting the Honest Civil Servants; Seventh Report of the Second Administrative Reforms Commission 20. Work Culture Power Distance, Uncertainty Avoidance, Individualism, Masculinity/Femininity 21. Quality of Service Delivery Introduction; Framework for Quality Service Delivery; Six Sigma; Lean Methodology 22. Case Studies Solved Case Studies (UPSC Civil Services Mains Examinations 2013–19); Unsolved Case Studies (UPSC Civil Services Mains Examinations 2020–23); Sample Case Studies with Solutions Bibliography