The Inclusive Finance India Report is an in-depth, well researched, well analyzed evidence on how the financial inclusion agenda has progressed at various levels and across all the broad themes. The report covers a review of the performance of diverse institutional structures and delivery models in inclusive finance – the commercial banks, Regional Rural Banks and Cooperative Banks, the new specialised banks, non-bank finance companies, self-help groups and the microfinance institutions. The report covers the initiatives in digital technology that address the last mile delivery challenges and provides an overview of some new initiatives. The report also tracks the performance of programmes and scheme of the government to promote financial inclusion, as also contribution and new initiatives of large apex institutions and regulators. The report aims to inform the policy development process on inclusive finance, inform banks and investors both national and international, highlight positive impact of various institutions, models and initiatives and identify policy and practice gaps. The methodology of development of the report includes consultations with the RBI, Ministry of Finance, Banks, apex financial institutions, technology services providers, diverse delivery models and technical agencies. The Inclusive Finance India Report is the best reference book on the annual trends and progress of the financial inclusion in India, covering a comprehensive data based analysis of all streams of financial inclusion with most current information in terms of numbers and developments; a must for every stakeholder in the financial inclusion value chain. Alok Misra • Ajay Tankha: Alok Misra is an academic and development professional specialising in financial sector policy and regulation, governance and inclusive finance. Currently, he is Professor and Chairperson, Public Policy programme at Management Development Institute (MDI), Gurugram. He has worked across 20+ countries, authored numerous articles and reports and provided consulting to various multilateral agencies such as the World Bank, UNCDF, UNDP and ADB. Ajay Tankha is an academic and consultant in development economics, rural finance and microfinance. He has taught at leading universities in India, The Netherlands and Vietnam and is the author of several books and publications on microfinance and rural livelihoods. Contents List of Tables, Figures, Boxes, Annexures and Abbreviations Foreword by Vipin Sharma Preface 1. Financial Inclusion Landscape in 2019: Progress and Challenges 2. Banking System and Inclusive Finance: Strategy and Outreach 3. Last Mile Banking: Extended Arm, Doorstep Services and Apex Support 4. MUDRA and Differentiated Banking: Work in Progress 5. Microfinance Institutions: 56 Million Clients and Growing… 6. SHG-Bank Linkage and the NRLM Inclusion Agenda 7. Digital Finance: Need to Broadbase Technical Partners About the Authors