Nationalised Banks at the Crossroads – throws some insights about the challenges faced by Nationalised Banks in India.The book is divided into 15-Chapters and covers different areas in Banking, where Nationalised Bankscan take pro-active steps to remain ahead of others. Some general thoughts contained in the book may help in the back up of mind of any one related to Banking,while working in theBank or whilemaking somedecisions. As per the Author, “Systems should work more than the individual with human touch and when each Nationalised Bank employee remains inspired to contribute to the collective goal in the changing environment, nobody can deny these Banks the irrightful place in Indian Banking Industry.” This book will interest any general reader about many issues related to banking. As per the book, better banking, better customer service, better reporting, better supervision, better corporate governance and better technology are the need of the hour.The author hopes, best practices and the motive “together we can and together we will” would take forward these banks to the next orbit through better CRR management(i.e. customer centric approach, risk and recovery).