Banking industry in India is undergoing a massive change in terms of business delivery, structural reforms and introduction of Data Analytics/Artificial Intelligence in its business models to improve asset quality and find new ways of increasing loan book size. Various banks are now focussing to tap customers by providing doorstep banking services and various initiatives like Video KYC to gain competitive edge. COVID-19 Pandemic has also taught banks in India to focus on services at the comfort level of customers. Inspite of this paradigm shift to new approaches in banking, the problem of rising NPAs is still haunting the banks by creating roadblocks in credit expansion. With 2nd wave of COVID Pandemic creating chaos all over the world, many customers have defaulted on their loans due to which bankers are becoming reluctant to sanction new loans. Various initiatives have been taken by RBI to promote credit expansion like Repo Rate reduction, LTRO, TLTRO, Operation Twist, etc. along with supporting Government in its GSAP 2.0 (Government Securities Acquisition Program). RBI also allowed loan moratorium to borrowers for repayment of loans and Government. too announced COVID-19 resolution framework to boost the economy but inspite of all this, credit growth remained stagnant at 5-6% in FY21 with marginal improvement in FY22. Banks practically cannot stop lending as economic and industrial growth largely depends on bank credit. The main objective for banks right now should be to effectively manage NPAs, and at the same time, focus on expansion of credit portfolio. To improve financial condition and health of banks, a